Refund policy

Refund & Exchange Policy

 

We take great pride in the quality and craftsmanship of our handmade macrame items. Your satisfaction is our top priority!

 

Our General Policy

 

Due to the custom and intricate nature of our handmade macrame products, all sales are final and we generally do not offer refunds or exchanges.

 

The Exception: Our Mistake

 

We stand 100% behind the quality of our work. If an item arrives damaged due to a verifiable issue in our packaging or creation process, or if you receive the wrong item (e.g., wrong color, size, or design that you did not order), we will absolutely make it right.

In the event of a mistake on our part, we will offer you the choice of:

  1. A full refund of the purchase price.

  2. A replacement item at no extra cost.

 

How to Report an Issue

 

  1. You must contact us within 3 days of receiving your order to report a problem.

  2. Please email us at hastakala006@gmail.com or Watsapp number: 8714814704 with your Order details and a clear explanation of the issue.

  3. Crucially, please include photographic evidence of the damage or the incorrect item.

 

Important Notes (Customer Responsibility)

 

  • Change of Mind: We cannot accept returns or offer refunds if you simply change your mind, find a different item, or ordered the wrong size/color by mistake. Please double-check your order details before submitting.

  • Color Discrepancies: While we strive for accuracy, please note that colors may appear slightly different in person than they do on your screen due to variations in monitor settings. This is not considered a defect.

  • Shipping Damage (Third Party): If your item is damaged during shipping due to rough handling by the carrier (e.g., a visibly crushed box), please report this to the carrier immediately and still notify us with photos. We will assess these cases individually.

By purchasing from Hastakala, you agree to these terms.